Refund Policy

1. General Policy

At Halfmile Company LLC, we strive to provide exceptional logistics, transportation, and development services. Due to the operational and logistical costs involved in our industry, refunds are governed by strict conditions as outlined below.

2. Cancellation of Services

Refunds for canceled services depend on the timing of the cancellation:

• 48+ Hours Notice: Full refund minus any administrative or banking fees if canceled at least 48 hours before the scheduled dispatch or service start date.
• Under 48 Hours Notice: Partial refunds may be granted, deducting operational costs already incurred (e.g., truck allocation, permit processing).
• After Dispatch: No refunds will be provided once a shipment has been dispatched or a service has commenced.

3. Damaged or Lost Cargo

If goods are lost or damaged during transit, compensation will be processed through the agreed-upon cargo insurance policy. Claims must be submitted in writing with photographic evidence and necessary documentation within 72 hours of delivery. Refunds or compensation are strictly limited to the insurance coverage terms signed prior to shipping.

4. Custom Delays & Force Majeure

Halfmile LLC is not liable for and will not issue refunds for delays, holding fees, or damages caused by custom authorities (ZATCA), government regulations, natural disasters, extreme weather conditions, or any other Force Majeure events beyond our direct control.

5. Refund Processing

Approved refunds will be processed back to the original method of payment within 7 to 14 business days. Please note that your bank or credit card company may require additional time to post the refund to your account.